Privacy Policy

Dhulagarh Sabzi Mandi (the “FreshKart” app and website)
Last updated: 4 June 2026

This Privacy Policy explains how Dhulagarh Sabzi Mandi (“we”, “us”) collects, uses, and protects your information when you use our mobile application or website at www.dhulagarhsabzimandi.com. By using the app you agree to the practices described here.

1. Information We Collect

We collect only the information needed to create your account and fulfil your orders:

• Account details — your name, email address, and phone number, provided when you register.
• Delivery information — the delivery addresses you save.
• Order data — the items you order, order history, and payment status.
• Technical data — basic device/log information needed to operate and secure the service.

2. How We Use Your Information

• To create and secure your account, including email one-time-password (OTP) verification at sign-up.
• To process, deliver, and track your grocery orders.
• To contact you about your orders and account.
• To operate, maintain, and improve the service.

3. Service Providers We Share Data With

We do not sell your personal data. We share the minimum necessary data with trusted providers that run the service:

• Brevo (Sendinblue) — sends your verification and account emails.
• Render & Neon — host our application servers and database.

These providers process data only on our behalf and under their own security obligations.

4. Data Security

Passwords are stored hashed, OTP codes are stored hashed and expire quickly, and traffic is encrypted in transit (HTTPS). We restrict access to personal data to what is necessary to run the service.

5. Data Retention

We keep your account and order data for as long as your account is active or as needed to provide the service and meet legal obligations. You can ask us to delete your account at any time (see below).

6. Your Rights & Account Deletion

You may request access to, correction of, or deletion of your personal data, including full deletion of your account and associated order history. To make a request, email us at the address below and we will respond within a reasonable time.

7. Children

The service is intended for users aged 18 and over and is not directed at children.

8. Changes to This Policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

9. Contact Us

Questions or data requests: v3rj067@gmail.com
Dhulagarh Sabzi Mandi, Howrah, West Bengal, India.